Legal
This policy explains how FIREUP collects, protects, uses, and retains account information, incident details, and uploaded evidence to support emergency operations.
Effective Date
May 26, 2026
Summary
FIREUP stores incident details, evidence, and location data only for emergency response, verification, dispatching, and post-incident review.
We may collect your name, email address, password hash, phone number, address, account role, incident details, uploaded media, and approximate or exact location data when you register or submit emergency-related information.
Operations
To verify reports, assign responders, coordinate dispatch, and track incident progress.
Security
To protect accounts, process password resets, monitor misuse, and maintain platform integrity.
Photos, videos, descriptions, and map details submitted through FIREUP are processed to support emergency validation, public safety review, field coordination, and after-action records. Users should upload only material that is lawful, accurate, and relevant to the reported incident.
Information may be shared with authorized administrators, dispatchers, firefighters, and lawful public safety partners when necessary to respond to incidents, investigate misuse, comply with legal obligations, or protect the public and responders from harm.
We retain records only as long as necessary for operational, legal, and safety purposes. Passwords are stored as secure hashes, password reset OTPs are single-use and time-limited, and access to operational data is limited by account roles and administrative controls.
You may request account assistance, update your information where allowed, and contact support regarding data concerns. Some information may need to remain stored when required for active incidents, administrative review, or legal compliance.