Legal

Terms of Service

These terms govern how residents, dispatchers, and responders use FIREUP to submit incident reports, coordinate emergency response, and access community safety information.

Effective Date

May 26, 2026

Overview

Use FIREUP responsibly, provide accurate incident information, avoid false reporting, and submit only evidence relevant to public safety response.

1. Who may use FIREUP

You may use FIREUP only for lawful public safety, emergency reporting, or authorized response coordination activities. By creating an account, you confirm that the information you provide is accurate and belongs to you or your organization.

2. Account responsibility

You are responsible for keeping your login credentials secure, protecting OTP and password reset codes, and preventing unauthorized access to your account. Any activity performed using your account is treated as your responsibility until you report suspected misuse.

3. Acceptable use

You may

  • Submit verified incident details and evidence
  • Track legitimate emergency updates
  • Coordinate response through approved roles

You may not

  • Send false, misleading, or malicious reports
  • Upload unlawful, abusive, or irrelevant content
  • Attempt unauthorized access or service disruption

4. Emergency reporting standards

Reports should include accurate location details, clear descriptions, and only evidence relevant to public safety. FIREUP may prioritize, de-prioritize, or remove reports that appear fraudulent, incomplete, unsafe, or unrelated to legitimate emergency operations.

5. Service availability and moderation

We may update, suspend, or restrict portions of the platform when necessary for maintenance, security, legal compliance, or operational safety. Accounts may be reviewed, limited, or disabled when activity creates risk to responders, the public, or the integrity of the platform.

6. Liability and escalation

FIREUP supports emergency coordination but does not replace direct contact with emergency hotlines when immediate intervention is required. In life-threatening situations, users should still contact the appropriate emergency service while using the platform.